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Privacy Policy

PIGMALION d.o.o. ("Super Osmica", "we", "us") respects your privacy and is committed to protecting your personal data. This privacy policy describes how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Slovenian legislation.

1. Data Controller

PIGMALION d.o.o.
Dunajska cesta 21, 1000 Ljubljana, Slovenia
VAT number: SI22005790
Email: info@superosmica.com
Phone: +386 41 628 794

2. What Personal Data We Collect

We collect the following categories of personal data:

2.1 Data Provided Voluntarily

  • Reservations: name, phone number, email address, number of guests, reservation date and time, special requests
  • Contact form: name, email address, phone number, message content

2.2 Data Collected Automatically

  • Technical data: IP address, browser type, operating system, visit time

3. Purpose of Personal Data Processing

We use your personal data for the following purposes:

  • Reservation processing: confirming and managing your table reservations
  • Communication: responding to your questions and messages
  • Service improvement: analyzing website usage to improve user experience
  • Legal obligations: fulfilling legal requirements (tax legislation, accounting)

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent: where required (Article 6(1)(a) GDPR)
  • Contract performance: to execute your reservation (Article 6(1)(b) GDPR)
  • Legal obligations: to fulfill tax and accounting obligations (Article 6(1)(c) GDPR)
  • Legitimate interests: for website security and prevention of abuse (Article 6(1)(f) GDPR)

5. Sharing Data with Third Parties

We do not sell, rent or share your personal data with third parties, except:

  • Service providers: website hosting, email servers (with a data processing agreement)
  • Legal requirements: if required by law or court order

All external service providers are obligated to protect your data in accordance with GDPR.

6. Personal Data Retention

We retain your personal data for as long as necessary for the purposes for which it was collected:

  • Reservations: 1 year after the reservation was made
  • Contact messages: 2 years after the last communication
  • Accounting data: 10 years (in accordance with tax legislation)
  • Technical data: up to 12 months

7. Your Rights

Under GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

To exercise your rights, contact us at info@superosmica.com. You also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia.

8. Data Security

We protect your personal data with appropriate technical and organizational measures:

  • SSL/TLS encryption for data transfer
  • Secure server infrastructure
  • Access to data limited to authorized personnel only
  • Regular security backups
  • Regular updating of security protocols

9. Cookies and Abuse Protection

Our website does not use analytical, advertising or tracking cookies.

To protect forms from abuse, we use Google reCAPTCHA v3, which runs in the background. In this process, technical data (e.g. IP address and device and browser data) is transmitted to Google and processed for the purpose of ensuring security and preventing abuse.

For this purpose, reCAPTCHA sets the _GRECAPTCHA cookie (provider: Google, duration up to 6 months). This is a strictly necessary cookie, without which form abuse protection does not work, so your consent is not required for it under applicable law. As we use no other cookies, the website has no cookie consent pop-up.

10. Changes to Privacy Policy

We reserve the right to change this privacy policy. We will inform you of significant changes on the website or by email. We recommend that you check this page regularly.

11. Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us:

Email: info@superosmica.com
Phone: +386 41 628 794
Address: Kolodvorska pot 1, 5000 Nova Gorica

Last updated: January 2026